How A PBX System Works and Why You Need OneA private branch exchange, or PBX system, allows your business to slash communication costs by controlling a larger network of phones.
There's a good reason why PBX systems have become the method of choice for businesses that want easy and affordable communication.
Statistics show that 46 percent of customers still prefer to talk on the phone, so relying on email alone is not the best communications solution today. Instead, make sure to understand the PBX systems, their benefits and why you need to stop wasting money on overpriced and underperforming communication solutions.
What is a PBX System?
The telephone operator is a mythical "old job" to most people today. It might as well be matched with the milkman, the paperboy, and a Sunday evening program the whole family watches. Telephone operators used to route calls through a system. As technology developed, so did the need for faster routing and thus, the digital branch exchange was created. As businesses grew, so did the need for private digital branch exchanges. Digital branch exchanges in the cloud now provide more than just phone routing, but we'll get into that later.
Even when the operator was cut out, and separate lines were used for each department in a business, the cost of making a call between departments was the same as the cost of making a call between businesses. The opportunity to scale business communications was low and costs were high. Costs had gotten out of control and businesses needed a better way...Something had to change.
In the 1970s, automatic PBX was developed. Instead of having to manually handle a switch, callers could reach the right department at the push of a button. By the 1990s, the modern PBX system collided head-on with the internet to make it even more affordable. Now, instead of paying for a PBX switchboard, the service is based in the cloud and is controlled by simple hardware and advanced software.
Today's Cloud PBX Systems
Cloud PBX is the newest iteration of the PBX system. It makes it easier for businesses to compete on a global scale for an affordable price.
It works by putting the modern PBX set up in the cloud, rather than a physical board at each business location. That means calls can be made and received from anywhere in the world with an internet connection, and with very little equipment. In fact, all you need is a laptop or mobile phone, and access to your cloud services on the web.
Cloud PBX has greatly reduced overhead costs for businesses, particularly as they relate to equipment and call center facilities.
Why Do I Need Cloud PBX?
If you're interested in running your business cost-effectively and time-efficiently, then you need to be using Cloud PBX. It can take advantage of technology and route calls from headquarters to home offices, as if they are in the same building.
And we don't just do phones! We offer computer network support to make sure your technology strategy is built to last. Our innovative digital solutions will take your company to the next level!
If you're looking for more information on setting up a PBX system or our technology solutions, get in touch with us! And if you're a registered nonprofit, we offer discounts on some of our services.