18 July

Does the term "VoIP" call confuse you or drum up images of futuristic telephones only techies use? If so, you're missing out on a valuable business technology. 

By using VoIP (Voice over Internet Protocol) for your small business, you can easily set up call delegation, call forwarding or simultaneous ring, blind transfer or mobile transfer, d0-not-disturb routing, voicemail to email functionality and so much more. 

VoIP is a technology that allows you to make voice calls using the Internet. With VoIP, you don't need a standard phone to make calls. You can simply use your laptop, tablet, VoIP phone or any device with a working Internet connection. 

VoIP has been around for more than a decade, but isn't just gaining a lot of popularity over traditional phone lines because it can save money. There are plenty of other benefits as well.

Here are five reasons for a business to make the switch to VoIP if you're not convinced yet.

1. Cut costs of traditional phone lines 

We mentioned this earlier, but one of the biggest draws of using VoIP is the massive savings it offers over traditional phone lines. 

A recent case study found that one business with 30 phone lines saved over $1,200 a month just by switching to VoIP. If you're a small to mid-sized business, the decision to consider a VoIP system becomes a no-brainer. Especially when it can often be installed using your current business internet service. And the added benefits for ease of use and employee morale can be huge!

2. Make telecommuting easier for employees 

Since VoIP uses the Internet, employees can access their phone from anywhere in the world. They don't have to worry about being tied to the office and many VoIP systems can integrate directly with their mobile, making VoIP and even more valuable asset to their daily lives. 

VoIP gives your employees more freedom. They can now make calls from their work number whenever they want, as long as they have a reliable Internet connection.  In addition, a VoIP phone can be shipped to your employee's home office and still appear just like an extension within the office. Even in they are hundreds or thousands of miles away.

VoIP also reduces your business's carbon footprint. With fewer employees driving or taking public transportation to work, we can all be proud of the environmental benefits of VoIP services.

3. Easy to install 

Even if technology is intimating to you, don't be scared of VoIP! It's extremely easy to install and learn. Many tech firms deliver a system to your employee and expect them to just know how it works. NPI offers step-by-step instructions and reliable support to make sure your VoIP system is installed correctly. 

NPI's technical support team will even speak directly to your employee and patiently walk them through the benefits and setup of their new VoIP phone. Or if they are on location at your office place, NPI will do multiple training sessions with their highly experienced support staff, guiding each individual toward VoIP success.

4. Increase company productivity 

VoIP is a great way to increase company productivity in small, but significant ways. This technology makes multi-tasking easier than ever before. Now, employees can make calls without looking up from their computer.  The management of co-worker availability, call parking or call transferring is based on real time data as to who is available or current on a call.

The changes in productivity might be small, but they add up. Now, your employees can answer a call by just hitting a button on their mouse. No more stopping what they're doing to pick up the phone or fumbling around with trying to figure out a co-worker's extension. With VoIP, you can call them with a click of their name. 

5. More features than traditional phones 

Another great benefit of VoIP is that it offers all the same features of traditional phone lines and much, much more. Plus, it also offers tons of features that traditional phone lines just don't have, while still reducing costs. 

Some of the best features of VoIP include:

  • Easier multi-way calling 
  • Voicemail to email transcription 
  • Detailed reports on inbound/outbound calls 
  • Automatic call screening 
  • Do not disturb
  • Real time status of co-workers

Need More Input On VoIP Call Features?

VoIP helps you easily track call data on your employees and customers and compile reports. Knowing more information on who you're calling and when can also lead to better business decisions overall. 

Are you ready to install a VoIP phone system in your business? Read more about the VoIP systems we have to offer and feel free to contact us to discuss which option is best for your business. 

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